This question came in from a potential client.. check it out.
I’m not personally having this problem, since I’m not at this stage of planning right now, but what do you do if a vendor doesn’t get back to you? You get in contact with them, set things up and everything is going well, but then when you need to be updated, they won’t answer you? Has anyone had this problem before? If so, what did you do about it? I like to ask in advance in case something like this happens.
You got engaged. Yay! Then you start with wedding planning. Vendors picked and contracts signed. Everything is running smoothly on the first few weeks but all of sudden, updates just stopped coming.
Wait! What? Oh no no no, don’t panic! Breathe. Count 1 to 10. Get yourself composed. Read below.
- Review your contract. Go over the prefered mode of communication. If via email, send an email. If via phone call, give them a call. If still no reply, proceed to #2.
- Keep planning and moving on while waiting for a reply. Give them at least 3 days to get back at you. However, while doing so, make sure you are still working on the other details. If after the waiting period, there still is no reply, don’t lose hope, you can do #3.
- Give them an ultimatum to reply within the next day. You should emphasize the urgency of the reply from them. When this time lapses and nothing came through, it’s about time to do #4.
- Visit their office or shop. Sit down with them.Be nice to ask what improvements they can do in regards updating you. Make sure you’ve agreed at everything.
Everything can be resolved with an honest to goodness conversation. However, if none of the above worked, then it is a sign for you to find new vendors.
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